If you are not satisfied with the merchandise you purchased from Capital Paper, you may return it within 30 days of receipt, using the following process.
Please call customer service at 1-800-565-5008, or send an email with your contact information to capital@capitalpaper.ca to schedule a return.
All returns must be entered by customer service, our drivers are not authorized to accept product(s) without the appropriate paperwork.
Items sent back with the driver without the proper paperwork will not receive a credit, as we have no way of tracking the products movement.
Once the return is set up in our system you will be instructed to return the product by the most suitable manner.
If you receive your Capital Paper deliveries via one of our trucks, the driver will bring the return paperwork along with your next order. In certain circumstances it may be required for us to pick the product up before your regularly scheduled delivery day, in this situation you will be notified of this immediately.
If you receive your orders through third party delivery, your return paperwork will be faxed or emailed to you and must accompany the product on its return, to be matched with the return in our system. Capital Paper will advise as to which third party delivery company will be picking up the product for return to our facility.
In order to receive a credit it must be the full product; part cases or partially used product will not be accepted. Product must be in its original packaging, there can be NO outside markings on the product, and product must be in re-sellable condition.
All products returned will have a restocking fee applied, up to 20% of the items cost.
Special Order items and items purchased from our discount warehouse are not eligible for return.
Product that is deemed to be defective by the supplier will have the credit applied to the customers account when our credit is received from the supplier. NO restocking fee will be applied to defective product(s).
All pandemic related products (masks, disinfectants, hand sanitizers, gloves, etc – all products in our pandemic catalogue) can NOT be returned. These sales are final, and NO returns will be accepted on these products.